System Requirements

Famous version 6 is a true client/server application. Network features such as servers, cabling, switches, topology, and clients all affect overall system performance. Famous is designed to be run in an Active Directory domain environment. Networks configured for simple "file and printer sharing" are frequently inadequate as true client/server platforms. A qualified network engineer should configure your network in order for you to reap the full benefits of Famous software.

The following recommendations assume that the Famous database is installed on a dedicated server running no other applications. You may require greater capacities and/or hardware speeds depending on your transaction volume.

NOTE:

    • Windows Server 2003 is no longer supported.
    • Windows Small Business Server is not supported.
    • Microsoft Hyper-V is supported. Please contact Famous Network Services regarding other virtualization products.

MINIMUM SERVER REQUIREMENTS

10 or fewer users
    • Windows Server 2008 R2, 2012, or 2012 R2, Standard Edition
    • Single hex-core Intel® Xeon® processor, 2.5 GHz
    • 8 GB RAM
    • Installed as a member server in an Active Directory domain
    • Tape or removable disk backup system with supporting software is highly recommended
    • VPN or modem connection

11 to 25 users

    • Windows Server 2008 R2, 2012, or 2012 R2, Standard Edition
    • Dual quad-core Intel® Xeon® processors, 2.5 GHz
    • 16 GB RAM
    • Installed as a member server in an Active Directory domain
    • Tape or removable disk backup system with supporting software is highly recommended
    • VPN or modem connection

26 to 50 users

    • Windows Server 2008 R2, 2012, or 2012 R2, Standard Edition
    • Dual hex-core Intel® Xeon® processors, 3 GHz
    • 24 GB RAM (For Server 2008 R2, Enterprise Edition is required to use more than 32 GB RAM)
    • Installed as a member server in an Active Directory domain
    • Tape or removable disk backup system with supporting software is highly recommended
    • VPN or modem connection

Please contact Famous Network Services for server specifications for over 50 users.

DISK DRIVES

Famous recommends utilizing SAS drives (Serial attached SCSI). Although SATA drives are adequate, the reliability and performance of SAS drives is preferred. The minimum disk space required for the Famous database is dependent upon numerous factors - volume of transactions, number of companies, etc. Our recommendation for most new installations is as follows:
    • 60 GB C:\ drive for the operating system
    • 100 + GB D:\ drive for the Famous database

EXAMPLE DRIVE CONFIGURATIONS

    • 2 x 300 GB SAS drives in RAID 1
    • 3 x 300 GB SAS drives in RAID 5
    • 4 x 300 GB SAS drives in RAID 10

NOTE: Of these three configurations, RAID 10 offers the best performance. Also, you may wish to consider adding an additional drive to the array configured as a hot spare.

INSTALLATION OF ORACLE UPDATES

Famous version 6 relies on the integrity and security of the Oracle database. We are a member of the Oracle Partner community, and are registered Oracle licensees. Once tested and approved, Oracle updates are automatically included in the releases you receive from us.

REMOTE ACCESS

Famous Support requires a native TCP/IP connection to the Famous database server to diagnose and resolve database related issues. Famous Network Services will provide a Hamachi hub-and-spoke VPN between your server and our staff to fulfill this requirement. This is the preferred method for providing remote access. Alternatively, Microsoft provides the Routing and Remote Access Service (RRAS) that allows the Famous database server to accept incoming connections. If you choose to use RRAS instead of Hamachi, we recommend configuring it to accept PPTP connections.

If you have an existing VPN, we support any VPN that is connectable via the Windows client. We also support in-browser or "light" SSL VPN clients. Unfortunately, we are not able to support the use of third party L2TP/IPSEC clients (such as the SonicWALL Global VPN client or the Cisco VPN client) as they are not interoperable. Presentation applications such as PCAnywhere®, Terminal Services® (Remote Desktop), Citrix®, or VNC® are not sufficient and do not satisfy the remote access requirement.

Famous Support requires a dedicated Windows user account. If you have a domain environment, we request the account be a domain account. The account must be a member of the Administrators group on the Famous database server.

Please contact Famous Support with any questions regarding remote access.

CLIENT WORKSTATIONS

    • Windows XP/Vista/7 (32- or 64-bit)
    • Intel Processor® (2 GHz or greater)
    • Network Card
    • 2 GB RAM (please follow operating system requirements)
    • Windows XP is the minimum required version. Famous Client will not run on Windows 2000 or earlier operating systems.
    • If email functionality is desired, a 32-bit simple MAPI compliant email client must be installed.

Remote Desktop Services (Terminal Services) and Citrix are also supported. Please contact Famous Network Services for additional considerations.

NOTE: Remote Desktop Services Easy Print is not supported.

NOTE: Windows 8/8.1 are partially supported. For full support, use Windows 7.

TABLETS

Tablets that run a Professional edition of Windows and meet workstation hardware requirements are supported as workstations. Low-power tablets (iPad, Android devices, Microsoft Surface RT, etc.) cannot run Famous Client natively but are supported when used in a Remote Desktop Services or Citrix environment.

Special inputs such as touch or handwriting using a stylus may not interact as desired with Famous and are not supported. Please contact Famous Support if you have a specific business requirement for special input.

PRINTING

Printing is an important function. The variety of printer models grows daily. Not all printers or features are supported. Please contact Famous Software prior to purchasing any printer not specified below. If you are a Version 5 user converting to Version 6 please contact us prior to purchasing new printers.

Laser: Famous recommends HP LaserJet printers.

Tag Printers: Datamax I-4208, Datamax I-4212, Sato M8400 RVE , Zebra 105SL, Zebra 105SE, Zebra ZM400, Zebra ZT410, Zebra Z4M Plus, Zebra 110 XiIII Plus, Zebra 170 XiIII Plus, and Printronix SL5204r (RFID). Please consult us about others.

Impact Printers: A continuous form impact printer (dot matrix) is required to print preprinted continuous form documents. Unfortunately, recent Okidata models are not performing to prior standards. We recommend that you avoid continuous documents until we are able to determine the best replacement option.

Unsupported Printers: We do not support inkjet printers, multifunction (copy/scan/fax) laser printers, or the use of large copy machines.

PALLET AND BIN TAG PRINTING

Famous V6 typically uses thermal transfer printers for inventory and RFID tags. Custom tag formats are available from Famous Custom Development Services. Compatible thermal transfer printers include many made by Intermec and Datamax. Contact us to confirm compatibility prior to purchasing tag printers.

DOCUMENT PRINTING

Famous V6 prints on blank paper, stationery, preprinted laser forms, and preprinted continuous forms. Blank paper, stationery, and preprinted laser forms require a laser printer and can print multiple copies automatically. Preprinted continuous forms require an impact printer (dot matrix). The following table identifies document printing options and printer requirements. Contact us if you have questions.

Document

Form

Printer Type

Checks

Preprinted laser check forms
Preprinted continuous forms

Laser
Impact (dot matrix)

Purchase Orders

Blank paper/Stationery

Laser

Invoices

Blank paper/Stationery
Preprinted continuous forms

Laser
Impact (dot matrix)

Bills of Lading

Blank paper/Stationery
Preprinted continuous forms

Laser
Impact (dot matrix)

Confirmations/Passings

Blank paper

Laser

CUSTOM FORMS

Famous Software can supply you with both standard and custom forms. Standard forms are not preprinted with your company's information. Your computer adds it while printing. Multi-part, continuous forms require an impact printer. All forms conform to Famous Software print formats. Ask your Famous Sales Representative for details, or visit www.FamousSoftware.com.

E-mailing from Windows 7/Windows 2008

If you are running Famous Client on Windows 7 or Windows Server 2008 R2, you may receive an error and not be able to send e-mail from within Famous. Famous Version 6 customers can find further information and a link to the hotfix for this issue by clicking here.

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Ready to See for Yourself?

We'd be happy to arrange a personal demonstration of our software and answer any system requirements questions that you might have.

Please give Sales a call at 800-444-8301, Support at 559-438-3600 or send us an e-mail.

EFFECTIVE 3-19-2018