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Software Support B2B Specialist

Type Full-Time
Hours Monday-Friday 8 A.M. to 5 P.M.
Location Fresno, CA

Job Description

Famous Software specializes in the development, support, and the sale of fully-integrated accounting and business management software applications for the produce industry. We are revolutionizing information management in the fresh food supply chain. We use a team approach to software development and customer support.

This position enables you to use your personal and technical skills to help our customers get the most from their investment in our software. After you receive intensive product training, you will use your strong verbal and presentation skills to provide telephone support, email support, and online assistance utilizing GoToMeeting and state-of-the-art Customer Relationship Management tools.

Role and Responsibilities

  1. Gain and maintain an in-depth knowledge of all Famous Software products
  2. Provide personalized customer support via telephone, email, the web, and fax
  3. Maintain and use confidential customer information in a CRM system
  4. Administer customer profiles using software tools
  5. Administer electronic data (including EDI)
  6. Train customers to use our EDI-related software features
  7. Consult with customers regarding Famous Software products and B2B operations

Qualifications and Requirements

  1. Degree or experience in Accounting, Business, Information Systems, Finance, or Management
  2. Prior experience with EDI or electronic messaging systems is valuable
  3. Experience in the produce industry a plus
  4. Ability to communicate effectively at all organizational levels
  5. Comfort in a fast-paced, team environment where no two days are the same
  6. Strong computer skills in a Microsoft Windows environment
  7. Effective and efficient problem solving
  8. Motivation and time management skills
  9. Passion for new technologies and attention to detail

Relocation and Telecommuting

At this time, Famous Software does not offer relocation packages. Additionally, telecommuting is not an option for this position.

How to Apply

If you believe that your skills and experience would make you an effective team member, please email your resume along with cover letter to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

At Famous Software we strive to build a
diverse, effective workforce through equal opportunity employment.