JOB DESCRIPTION

Famous Software specializes in the development, support, and sale of fully integrated accounting and business management software applications for the produce industry. We are revolutionizing information management in the fresh food supply chain. We use a team approach to software development and customer support. The Professional Services Team interacts directly with our customers.

This position enables you to use your personal and technical skills to help our customers get the most from their investment in our software. After you receive intensive product training you will use your strong verbal and presentation skills to provide telephone support, e-mail support, and online assistance utilizing GoToMeeting and state-of-the-art Customer Relations Management tools. Consulting, stand-up training and travel opportunities will become available as you gain experience.

ESSENTIAL FUNCTIONS

·         Gain and maintain an in-depth knowledge of all Famous Software products

·         Provide personalized customer support via telephone, e-mail, the web and fax

·         Maintain and use confidential customer information in a CRM system

·         Offer stand-up training in our headquarters training center

·         Conduct on-site training at customers’ locations

·         Provide consulting services commensurate with your skill level

Qualifications/requirements

You should possess a strong knowledge of, or a degree in one of the following concentrations: Accounting, Business, Information Systems, Finance or Management.  In addition, please be prepared to demonstrate your:

·         Ability to communicate effectively at all organizational levels

·         Comfort in a fast-paced, team environment where no two days are the same

·         Strong computer skills in a Microsoft Windows environment

·         Problem solving capacity

·         Motivation and time management skills

·         Passion for new technologies and attention to detail

How to Apply

If you believe that your skills and experience would make you an effective team member, please e-mail your resume along with cover letter to: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it