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Basin Gold

ImageBasin Gold Cooperative is a group of Grower/Shippers in Eastern Washington and Oregon. They have been growing and marketing fresh potatoes and onions since 1994. Their main office is located in Pasco, WA. Basin Gold has been Famous Software customers since 2002. Charlie Conner is their Chief Information Officer.

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Charlie Conner

ImageWe switched to Famous because we needed better reporting capabilities. We needed to be providing better order taking for our customer base -- quicker, simpler, just something that facilitated our business.

Famous is simple software to use. It's a Windows interface. It has been very reliable. Over the years we really haven't had any downtime or other problems to speak of.

One of the most exciting features is The Famous Integration Services (FIS) portion of their software. It provides kind of an ecommerce solution for our business. We are able to receive a large volume of orders directly from a customer and process those orders very quickly and effectively with a small number of people.

We use their Inventory Management System which includes pallet tagging, grower reporting, and grower tracking, providing full trace-back capabilities. So when a customer calls -- let's say they are doing a mock recall -- they ask us to provide full trace-back to the field where it came from, and we can do that in a matter of minutes.

Our Sales people use Famous. Our Accounting people use Famous. Our shipping and inventory people are using Famous at different facilities around the Northwest. And so we use a full range of its capabilities.

The support you get from Famous is one of the best things about working with them. Their support folks are very responsive. If I call and I can't reach somebody they get right back to me. If I send an email they're back to me within minutes, if not an hour or two. It is just a great experience.